Philip Young 1221-545 The West Mall Toronto, ON, M9C 1G6 Residence: (647) 774-2612 Cell: (647) 205-2612 Email: phil@philipyoung.ca http://www.philipyoung.ca PROFILE: A career computer programmer, who quickly adapts to new and emerging technology and is able to relate it to decades old programming methodologies. University degree qualified and a specialist in asynchronous communication and office automation. Related skills in financial programming, human relations, telephone/site support and training. TECHNICAL TOOL KIT: LANGUAGES: HTML, JavaScript, PHP, AJAX, MySQL, ASP, VBA, Access, dBase III, Clipper, UNIX script, C++, DOS Batch, COBOL, FORTRAN, Turing, BASIC, Lotus 123 Macros, UNISYS DP30 Currently enrolled in a course for Android. HARDWARE: PC-8086 to Pentium IV & AMD K6, PS/2, Samsung Corby Smart Phone, Serial Peripherals, MODEM Communication, Epson impact & HP laser Printers SYSTEMS: MS-DOS, MS-Windows 3.0 to Windows 10, MS-Windows NT 3.5 to 2000, UNIX/XENIX/LINUX, iMAC, Apache EMPLOYMENT HISTORY: Livingston International (Sep 2011-Dec 2015) Senior Quality Control Analyst • Report to the Director, Quality Control • Work with a team of quality analysts in Toronto and Mexico City. • Work with software designers and programmers to create step-by-step quality process. • Report on timelines and percentage analytics. • Use Visual Studio product Team Foundation Server (TFS) to collaborate. Livingston International (Oct 2006-Sep 2011) Webmaster • Report to the Vice-president, Corporate Communications • Maintain and update corporate Intranet and public Web sites. • Act as advisor regarding changes to web site format changes and re-build. • Report on web statistics and analytics. • Use Adobe products to create images, photos and PDF forms. • Contact web developers for program requests and in cases of emergency. • Maintain web domain names life-cycle. WebHelp Inc., (2002-April 2006) Workforce Manager, Database Manager, Quality Control Evaluator (QCE) Responsibilities: • Report to the Business Relations Manager the daily production numbers • Report to the Team Leads any errors and anomalies from the daily staff punch clock data • Report to the Service Delivery Managers weekly the projected staffing requirements • Upload the staff schedule into the Kronos eTime (ADP) software • Report to the Quality Manager concerning addition and modifications of the Quality Intranet • Where required, take customer calls and monitor calls for quality control Technical Environment: • Developed intranet database in ASP to increase quality control productivity by 380% • Developed office automation tools in VBA to increase report accuracy in 10% of the time • Use Excel to query SQL server for productivity numbers • Use Erlang functions to create staffing requirements De La Rue Cash Systems (Canada), (2001-2002) Data System Integrator • Converted and combined incompatible data from Haliburton & White into De La Rue data system • Developed custom reports not available in De La Rue system application • Upgraded and installed workstation systems and software • Data backup and network maintenance Haliburton & White, (1998-2001) System Support Supervisor • Developed custom application for company to maintain service dispatch and accounts receivable • Saved company $100,000 per month in lost billing from previous dispatch system • Worked with MIS to debug and maintain ATM contract fulfillment software • Worked with Service Managers to maintain legacy software stability for Y2K • Worked with Network MIS to catalogue, backup, transfer, and integrate network during merger with De La Rue X-Port Software, (1997-1998) Assistant to Network Manager • Installed UNIX networks for customers including server, workstations, printers, and e-mail • Worked with hardware and software managers to monitor and repair networks from remote location • Developed scripts that would alert for potential and developing problems using e-mail and pagers • Trained staff and customers Haliburton & White, (1993-1997) Computer Programmer: • Developed custom applications for clients including major banks and national retailers. • Reduced customer costs by 50% with no overall reduction in throughput resulting in the sale of 20+ units, and securing the market for related supplies and maintenance contracts. • Debugged and improved the accounts receivable and inventory system using Clipper. • Provided telephone and on-site customer assistance. • Created interface code for serial peripherals. • Worked closely with the Sales, Service and Programming teams. Ann Collins Handbags (1992 - 1993) Computer Programmer • Worked with AT8086 10MHz 1MbRAM 20MbHDD • Streamlined order input and editing, improving user's ability and confidence. • Economized report generation by 80%. Custom Developed Computer Systems (1989-1992) Computer Programmer • Built XENIX networks • Processed and analyzed research data. • Developed procedures in dBaseIII program to increase user friendliness over the competitor's program. • Installed equipment and programs at client locations, and trained users on the systems. • Acted as a Troubleshooter and updated manuals. EDUCATIONAL BACKGROUND Bachelor of Science in Computer Science, University of Toronto, Graduated in 1992 Continuing Education Courses in 'C' and COBOL at Ryerson Polytechnic Institute, 1993 On-the-Job Training: CA-Visual Objects, March 1995 On-the-Job Training: SCO-UNIX, March 1998, TriOS, Mississauga On-the-Job Training: FrontPage, IIS, ASP, SQL, VBScript, and JavaScript June 2004 Continuing Education Certificate Courses in Android Jan - Apr 2016 University of Toronto